Improving Customer Communication & Relationships

Due to high demand, we have added one additional training to the schedule!

In today's customer-centric world, communication skills are essential for individual and organizational success. How your front line employees handle customers directly affects your company's perception and bottom line. This training seminar, sponsored by NORA and free of charge for all attendees, will enhance your Customer Service Representatives’ relationship skills to help them communicate professionalism, gain respect, and improve customer engagement. Each session includes four modules which will help your Customer Service Representatives improve their interactions with customers.

  • MODULE 1: DEFINING EXCELLENCE IN CUSTOMER SERVICE
  • MODULE 2: OPENING AND CLOSING CALLS
  • MODULE 3: HANDLING DISGRUNTLED CUSTOMERS AND BUILDING TRUST
  • MODULE 4: INDUSTRY FACTS AND TALKING POINTS

JOIN US AT ONE OF OUR SESSIONS:



October 17th, 2018
ALBANY VENUE

Holiday Inn and Suites
400 Old Loudon Road
Latham, NY 12110
(518) 673-6161

8:00AM - 12:00PM
Breakfast included

Register Your CSRs Today

Please include names of CSRs in Comments/Questions section