UNYEA CSR Trainings

Improving Customer Communication & Relationships

In today's customer centric world, communication skills are essential for individual and organizational success. How your front line employee's handle customers directly affects your company's perception and bottom line. This training seminar will enhance your Customer Service Representative's relationship skills to help them communicate professionalism, gain respect, and improve customer engagement. Each session includes four modules which will help your Customer Service Representatives improve their interactions with customers.

  • MODULE 1: DEFINING EXCELLENCE IN CUSTOMER SERVICE
  • MODULE 2: OPENING AND CLOSING CALLS
  • MODULE 3: HANDLING DISGRUNTLED CUSTOMERS & BUILDING TRUST
  • MODULE 4: INDUSTRY FACTS AND TALKING POINTS

JOIN US AT ONE OF OUR SESSIONS:



July 19, 2017

Courtyard By Marriott Oneonta
116 Courtyard Drive, Oneonta NY 13820
(607) 432-2200
8:00am - 1:00pm
Breakfast and lunch included

August 9, 2017

Courtyard Binghamton
3801 Vestal Parkway, Binghamton NY 13850
(607) 644-1000
8:00am - 1:00pm
Breakfast and lunch included

REGISTER YOUR CSR'S TODAY

Please include names of CSRs in Comments/Questions section