Improving Customer Communication & Relationships

In today's customer-centric world, communication skills are essential for individual and organizational success. How your front line employees handle customers directly affects your company's perception and bottom line. This training seminar, sponsored by NORA and free of charge for all attendees, will enhance your Customer Service Representatives’ relationship skills to help them communicate professionalism, gain respect, and improve customer engagement. Each session includes four modules which will help your Customer Service Representatives improve their interactions with customers.

  • MODULE 1: DEFINING EXCELLENCE IN CUSTOMER SERVICE
  • MODULE 2: OPENING AND CLOSING CALLS
  • MODULE 3: HANDLING DISGRUNTLED CUSTOMERS AND BUILDING TRUST
  • MODULE 4: INDUSTRY FACTS AND TALKING POINTS

Classes are almost full. Register now!
JOIN US AT ONE OF OUR SESSIONS:



July 26th 2018

Holiday Inn Express & Suites
400 Old Loudon Road, Latham, NY 12210
(518) 783-6161
8:00am - 1:00pm
Breakfast included

August 7th 2018

Courtyard Binghamton
3801 Vestal Parkway, Binghamton, NY 13850
(607) 644-1000
8:00am - 1:00pm
Breakfast included

August 22nd 2018

RIT Inn and Conference Center
5257 W Henrietta Rd, Henrietta, NY 14467
(585) 359-1800
8:00am - 1:00pm
Breakfast included

Register Your CSRs Today

Please include names of CSRs in Comments/Questions section